Build Your Own Intelligent Empathy Skills Workshop
Placing intelligent empathy at the centre of your culture makes work (and life) better for teams AND customers.
This is how you train it.
How it Works
Practical, evidence based neuroscience and psychology
Fast paced, immersive and task oriented, featuring team learning
Presented with games, stories, metaphor and mixed media
Virtual learning with hybrid options and choice of workshop formats
Why it Works
Enhanced awareness and understanding of self and others
Teams apply what they’re learning to your specific context
Content is compelling, memorable and instantly applicable
Flexible models suit requirements of diverse teams
Build Your Own Intelligent Empathy Workshops According to Need
Culture Leaders
Line Managers
Sales & Marketing
Customer Experience
Human Flourishing
Connected, High Performance Culture
Confident, Empathetic People Skills
Magnetic Offers and Communication
Empathy Drives Customer Centricity
Strong, Caring, High EQ Team Members
STRATEGY SESSION
> Building a high EQ organisation with consistent, living values
> Raising collective empathy with human centred systems
> Harnessing empathy to build trust and psychological safety
> Competitive advantage from high organisational EQ
> The power of inclusion and cohesion
> Articulating principles and standards
60 minute session
WORKSHOP SESSION
POLAR Overview
> Empathetic listening for care conversations
> Taming your desire to solve problems for others
> Creating a safe space
> Articulating emotions
> Acknowledgement, appreciation & praise
> How to respond with empathetic guidance
> Relevant roleplays
4.5 hours (exercise heavy) various formats
WORKSHOP SESSION
POLAR Overview
Understanding innate human empathy is the key which unlocks advantage in:
> Insight mining
> Customer intimacy
> Storytelling
> Persuasion & influence
> Decision making
> Emotional connection
> Brand bonding
3 hour session
WORKSHOP SESSION
POLAR Overview
Core driver of empathy towards customer:
> Design resonant offers
> Compelling messaging
> Responsive sales
> Positive people interactions
> Intuitive digital touchpoints
> Seamless logistics
> Strong relationships
> Issues resolution
3 hour session
WORKSHOP SESSION DEVELOPING EMOTIONAL INTELLIGENCE
> Neuroscience of empathy overview
> Emotion concepts
> How emotion drives us
> Self awareness
> Social intelligence
> Non verbal communication
> Identifying and articulating emotions
> Healthy emotional regulation
> Wellbeing strategies
2 hour session
Building a Safe, Robust Culture
Managing Challenging Conversations
New Project Teams
Customer Service Deep Dive
Preventing Burnout in Caregivers
WORKSHOP SESSION
> How we treat each other (including green flag / red flag exercise)
> Define behaviours for senior leadership to consistently model
> Transparency, surfacing and responding to challenging issues
> Cultivating respectful disagreement
> Building trust signals
> Anti bias protocols
90 – 120 minute session
WORKSHOP SESSION
Build on the POLAR (empathy) model to ask for change and accountability
> Leaning in to difficult conversations
> Creating clarity with shared understanding
> Allowing people to uncover and commit to their own solutions
> Roleplays and scenarios
3 hours (roleplay heavy) various formats
RAPID BONDING SESSION
Apply empathy principles to rapid trust and collaboration building by combining:
> Empathy building icebreaker exercises
> Defining team behaviour (how we treat each other)
> Trust building exercises
> An engaging team bonding exercise to apply empathy principles
3 hour session
WORKSHOP SESSION
Embed empathy across customer service interactions for brand bonding
> Improve empathetic listening for CSO’s
> Ensure customer concerns are satisfactorily acknowledged
> Respond with empathy first before moving to problem solving.
2.5 hour session
WORKSHOP SESSION
Using self empathy to build resilience in direct caregivers
> Prioritising self care strategies
> Building positive wellbeing habits to support yourself
> Learning how to care but not carry
> Boundary setting and maintaining
2 hour session
Learn the P.O.L.A.R. Model of Intelligent Empathy
How to train empathy? At Elevate Empathy we devised a simple, memorable model to understand and practice the 5 skills of empathy.
+ BONUS
DEVELOPING EMOTIONAL INTELLIGENCE
Self awareness, emotional literacy and emotional regulation
How Empathy Training Could Work for You ….
Culture transformation:
>> Retain valuable team members
>> People under pressure
>> Need more collaboration
>> Supporting diversity initiatives
Managers’ people skills:
>> Building positive group norms
>> Listening, guidance and relationships
>> People managers wanting a confidence boost
Teams in transition:
>> New manager of existing team
>> Newly formed or merged teams
>> New project teams learning to work together
Teams who support customers:
>> Customer experience or policy teams
>> Customer service teams (especially “fixers”)
>> Insight, design and innovation teams
Why Train Your Team in Empathy?
Our fast paced, engaging workshops can embed the fundamental skills of empathy for your team. Everyone can improve their set level of empathy in one practical, interactive session. The evidence is piling up – empathy can bring your team closer and make them happier and more effective
Get in Touch
The Upside of Empathy
